Gary Mack Resume

Contact Information

• Mack-Gillispie
• Phone: 414-739-8479
• E-Mail: Mackgil2@uwm.edu

Summary

Area Technical College and a Part of the Cyber Security Club, where students gain hands-on experience, I’m also a part of the ISACA which is an extracurricular learning program that covers additional information technology fundamentals intending to pursue a career In Information System Security, Networking Engineering, and Cloud Engineering. Excellent hands-on and quick learner well-versed in analyzing problems with critical thinking and communication skills. Able to thrive in team environments and be open to constructive criticism to sharpen skills. Currently, I have one project, and that is creating a home server and having it interact with all the computers and smart devices within my home.

Work History

ARENA OPERATION CONTROL, MILWAUKEE BUCKS Milwaukee, Wisconsin | March 2018 – August 2020

• Defined and documented technical support issues
• Developed team communications
• Troubleshoot and corrected problems with printers, copiers, and other computer components and device
• Managed operating systems and Applications, as well as software upgrade problems.
• Experienced in Repairing, installing, and wiring cables.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices, and software to set up workstations for employees.
• Explained technical information in clear terms to non-technical individuals to promote a better understanding
• Removed malware, ransomware, and other threats from laptops and desktop systems
• Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences
• Provided detailed reports of incidents and criminal acts to law enforcement for trial or hearing procedures
• Created authorization badges that enable access to the building bucks training facility and Fiserv Forum, along with managing who has access to where
• Continuously checked data logs, and used logins and file permissions to monitor data safety and end-user efficiency

Core Skills

• Experience with maintaining Windows and Mac operating systems, troubleshooting workstations andcomputer components.
• Managed access and configured NFC Readers and Biometric Authentication Devices
• Knowledge of common types of malware & social engineering attacks and experience in training end-users on computer basics and BEC Threats
• Experience with configuring & managing network devices such as routers, Cisco switch internet and port, firewalls, and client servers, physically and virtually, building network diagrams, knowledge and configuring of TCP/IP, DHCP, and DNS
• Hands-on experience with Cisco switch interface configurations, Windows Active Directory, Kali Linux, Wireshark, Dell Power Edge 1650 Windows Server 2016, Linux, Powershell, Azure AD, monitoring and maintaining email security configuration in Mimecast, configuring punters to networks/vlans

Education

Associate of Applied Science: Computer Support Specialist, Graduation from MATC expected in Spring of 2025. Then continue education at UWM to obtain a BS in Information Science and Technology. Currently pursuing to obtain comptia certifications.